We are glad to offer International Express Shipping from Monday to Friday for across the United States.

Direct Shipping from our farms:
Our flowers begin their journey directly from our farms from Ecuador. If your chosen blooms are in stock, we aim to ship them on time so that you can have them delivered on time for your event. We strongly suggest you ask for a 2-3 days before your event.

Guarantee Cold Chain:
We maintain your flowers in refrigerated conditions. This meticulous attention to temperature regulation enables us to assure the freshness of your flowers upon delivery.

Order Tracking
Once your order has been shipped from the farm, you will receive a tracking numbers via email. Kindly please check your spam inbox in case you can’t find it on your inbox. If you still don’t find the email, please contact your sales representative.

Understanding Shipping Delays
We strive to deliver your orders promptly and on schedule. Nonetheless, delays may happen due to circumstances beyond our control, such as severe weather conditions, courier-related or customs issues.
These situations are rare, but we work closely with our logistics partners to minimize any delays and ensure your order is delivered to you as quickly as possible.
If there is a slight delay of one or two days, we greatly appreciate your patience and understanding. Our customer support team is always available to assist with any inquiries and provide updates on your shipment.

Event Orders – Recommended Delivery Timing
We strongly recommend scheduling your flower delivery 2–3 days before your event. This allows ample time to properly hydrate and process the roses, and helps prevent any last-minute stress in the event of an unexpected delay.
Please note that Infinite Blooms, is not responsible for refunds or claims related to orders placed too close to your event date, as this risk is assumed by the customer.

Prepare the flowers for Hydration:
Once your flowers arrive, immediate hydration is key factor!
We recommend having vases ready for this. Following our flower care tips will help your blooms to improve and keep their freshness and beauty for as long as possible, allowing you to be ready for your creations and events!

PAYMENT POLICY

1. Accepted Payment Methods – Online Orders

For orders placed online through our website, we accept all major credit cards, debit cards, and Cash App.

2. Invoice Payment Processing – Email Orders

For orders placed via email, we reserve the right to charge your credit card for a full deposit at the time the order is placed with us.  This policy applies exclusively to orders placed via email and does not apply to orders placed online through our website.

Zelle payments for your convenience too: Please note that orders will only be dispatched once payment has been received and confirmed. For Zelle payments, please allow time for payment verification before your order is released for shipment.

3. Declined Credit Card Payments – Email Orders

If a credit card payment is declined, we will make additional payment attempts at 10:00 AM and 5:00 PM Eastern Time, as applicable.

If the payment cannot be successfully processed after these attempts, we will get in touch with you, if there still problems the order will be canceled.

To avoid any interruptions, we kindly ask our customers to ensure that their credit card information is up to date and that sufficient available credit is available to cover the invoice amount.

4. Deposits for Large or Special Orders

This helps us secure your flowers and coordinate everything with our farms, especially when orders involve:

• Large quantities

• High-value orders

• Limited availability or specially requested varieties

If a deposit is needed, we’ll always let you know in advance and walk you through the amount and payment timing.

Have questions about payment arrangements for your order? We’re always happy to help and find the best way to make the process as smooth as possible!

We kindly ask our customers to plan accordingly and ensure payments are completed within these timeframes to help ensure a smooth ordering and delivery process